The Capital’s Service Difference

Capital Machine is committed to the concept of providing “Value-Added” services to every machine we recommend. Our ability to provide factory-trained, professional Service Engineers and Customer Service Representatives to our customers is paramount to our core strategy.

Services Offered

Our list of services includes Preventive Maintenance & Repair Services, Installation Supervision, Operator Training and Programming Training. By having our staff of 23 trained full-time service engineers (not part-time or contracted), strategically placed throughout the region, Capital Machine provides more service and support than any other vendor.

In addition, our Service Vans contain critical parts inventory in order to correct and repair most machine problems. Be sure to compare Capital’s capability to support your needs with any other potential vendor and you’ll see why Capital has grown so dramatically.

A Foundation built on SERVICE!
Capital’s growth is based on quality products and continued investment in customer service. Today, we offer the largest dedicated service staff of any metal fabrication equipment distributor in country. In fact, more than all of our competitors combined. No wild claims, just the facts!

Our Service Engineers…
Our service engineers are factory-trained, full-time employees dedicated to service only. They are strategically positioned throughout the south to provide timely service. Capital also incorporates a First-Call-Fix incentive program which maximizes efficiency of our entire service team. Our group has exceptional experience with many members logging over 10 years’ experience with Capital Machine®.

Capital Machine Service Group

Our 3 Step Customer Service Model

1. Installation

We offer Installation Supervision and training programs. By having our staff strategically located throughout the region, Capital Machine provides more service and support than any other vendor. In fact, no other competitor even comes close.

2. On-Site Training

While some companies charge extra for training and offer off-site training, we can provide training on everything that we sell. Capital can also provide follow-up training programs either in your plant or at one of our Technology Showrooms.

3. Customized Service Plan

Capital Machine offers customized Preventative Maintenance Programs for those companies that understand the need for Preventative Maintenance Programs but do not wish to implement such programs themselves.