The Capital’s Service Difference
Capital Machine is committed to the concept of providing “Value-Added” services to every machine we recommend. Our ability to provide factory-trained, professional Service Engineers and Customer Service Representatives to our customers is paramount to our core strategy.
Our list of services includes Preventive Maintenance & Repair Services, Installation Supervision, Operator Training and Programming Training. By having our staff of 23 trained full-time service engineers (not part-time or contracted), strategically placed throughout the region, Capital Machine provides more service and support than any other vendor.
In addition, our Service Vans contain critical parts inventory in order to correct and repair most machine problems. Be sure to compare Capital’s capability to support your needs with any other potential vendor and you’ll see why Capital has grown so dramatically.
Capital’s service coverage is unequaled in the industry. To ensure that we are able to provide the fastest possible response times, Capital maintains a fleet of service vans, each strategically located to serve our customers as efficiently as possible.
Each service call is treated with the same priority. Whether the machine is in or out of warranty, Capital is committed to a “First Call Fix” program designed to motivate everyone to expedite the repair quickly and effectively. The map below illustrates our service coverage area.